Knowledgebase

There may be times when you need support or have questions about your hosting services with LumoHost. Fortunately, we have an integrated system in our customer panel that allows you to create a support case quickly and easily. Here's a step-by-step guide to help you do this.

1. Login to the Customer Panel

• Go to the LumoHost website and click on "Login" (usually found in the upper right corner or main menu).
• Enter your login information (email address and password) used during registration.

2. Navigating to the Support Section

• Once logged in, look for the "Support" tab or section in the main menu or dashboard.
• Click 'New Support Case' or similar option to proceed.

3. Completing the required information

• Subject: Give a brief description of your problem or question.
• Department: Depending on your question or problem, select the relevant department (e.g., technical support, billing, sales).
• Priority: Choose the urgency of your question. For example, if you are experiencing a critical website error, choose "High" or "Urgent.
• Description: Please describe your problem or question in as much detail as possible. The more information you provide, the faster and more accurately the support team can help you.
• Attachments (if applicable): If you have screenshots or other files that can illustrate your problem, please add them to the case.

4. Shipping and tracking

• After filling out all the information, click "Submit" or "Create Case.
• You will receive a confirmation email with a unique case ID that allows you to track the status and responses to your case.
• You can also log into the customer panel to view the progress of your case, provide additional information or communicate with the support team.

5. Response from the Support Team

• Our dedicated support team will review your case as soon as possible and provide an appropriate answer or solution.
• You will be notified by email of any updates or questions from the team.

Conclusion

At LumoHost, we strive to provide the best support and service to our customers. If you ever need help or have questions, please follow the steps above to create a support case. We are always ready to help you and make your experience with LumoHost as smooth and positive as possible.